Emergency Telecommunicator Spanish (3-day) (No prior Spanish required)
The essentials for controlling incoming emergency/911 calls from Spanish speakers
Conversation control techniques
Gathering initial information rapidly to increase first responder safety
Maximize use of third-party interpreter services
Handling 911 hang-ups/callback with Spanish speakers
Assessing hazards and potential threats to first responders
Determining service needs (police, fire, ambulance) with Spanish-speaking callers
Gathering information on injured/ill persons on the scene in Spanish
Obtaining descriptions of suspects and missing persons from Spanish-speaking callers
Essentials for gathering basic biographical information
Obtaining initial information about accidents and specific offenses
Cultural and behavioral information to enhance telecommunicator effectiveness
Pertinent legal cases
Advanced Spanish Immersion for Law Enforcement
Students will be lodged at the training site for eight days. This course is taught predominately in Spanish and all participants are expected to limit their communication to Spanish for all in class and after hour interactions.
The course involves reading, writing, translations, and discussion groups conducted in Spanish, as well as homework assignments. The provided text, Mara Salvatrucha, will be the center of daily readings and discussions.
The students will develop a presentation based upon a law enforcement issue, verbally present it, and answer questions from the group on that topic.
The students will participate in intense verbal drills involving complex grammatical issues presented in class. Verbal drills are based on relevant law enforcement vocabulary.
The students will listen to a guest Spanish speaker deliver a talk on a
law enforcement issue and participate in a round table discussion.
If time permits, individual law enforcement scenarios that require
complex language skills will be conducted.